Privacy Policy

Last updated: 25 March 2026

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we handle it. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Who We Are and How to Contact Us

Farview Digital (ABN 77 995 655 930) operates Farview, an online presence monitoring service for Australian small businesses. We are based in Newcastle, NSW, Australia.

If you have any questions about this policy or how we handle your personal information, you can reach us at:

Farview Digital

Email: hi@farview.com.au

Website: farview.com.au

2. What This Policy Covers

This policy covers all personal information we collect through the Farview website (farview.com.au), our monitoring service, email communications, and any other interactions you have with us. It applies to prospective clients, current clients, and visitors to our website.

This policy does not cover the practices of third-party services we use (such as Stripe for payments), which have their own privacy policies.

3. What Personal Information We Collect

We collect the following types of personal information:

4. How We Collect Personal Information

We collect personal information in the following ways:

5. Why We Collect and Use Personal Information

We collect and use your personal information for the following purposes:

We only use your personal information for the purpose for which we collected it, or for a directly related purpose you would reasonably expect.

6. Direct Marketing and the Spam Act 2003

We may send you marketing emails about Farview services, updates, and offers. We comply with the Spam Act 2003 (Cth), which means:

Unsubscribing from marketing emails will not affect transactional emails we send about your account, alerts, or reports.

7. Third-Party Payment Processing (Stripe)

We use Stripe to process all subscription payments. When you make a payment, Stripe collects and processes your payment details directly. We receive a Stripe customer identifier and transaction details from Stripe, but we never see or store your full credit card number.

Stripe's handling of your payment information is governed by the Stripe Privacy Policy. We encourage you to review it.

8. Data Storage and Security

We store your data using Supabase, hosted on Amazon Web Services infrastructure in Australia. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our security measures include:

No method of electronic storage is completely secure. While we work hard to protect your personal information, we cannot guarantee its absolute security.

9. Notifiable Data Breaches (NDB) Scheme

We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988. If we experience an eligible data breach, we will:

We will notify you promptly, and in any event within 30 days of becoming aware of a suspected eligible data breach.

10. Disclosure of Personal Information to Third Parties

We may disclose your personal information to the following third parties:

We do not sell your personal information to anyone.

11. Cross-Border Disclosure

Some of our service providers process data outside Australia. Specifically:

When we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles. Our contracts with these providers include data protection obligations.

12. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, email us at hi@farview.com.au. We will respond within 30 days. We will not charge you for making a request, though we may charge a reasonable fee for providing access if the request is complex or requires significant work.

We may refuse access in limited circumstances set out in the Privacy Act, such as where providing access would pose a serious threat to the life, health, or safety of any individual, or would unreasonably impact the privacy of others. If we refuse access, we will provide written reasons and information about how you can complain.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you can lodge a complaint by emailing hi@farview.com.au.

We take all complaints seriously. Here is how our complaint process works:

  1. We will acknowledge your complaint within 5 business days
  2. We will investigate the complaint and aim to resolve it within 30 days
  3. We will provide you with a written response explaining our decision and any action we will take

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

14. Cookies and Tracking

We use cookies and similar technologies on our website. These help us understand how visitors use our site and improve your experience.

Types of cookies we use:

You can control cookies through your browser settings. Blocking certain cookies may affect your experience on our website. We do not use cookies for advertising or to track you across other websites.

15. Changes to This Policy

We may update this privacy policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and publish the revised policy on our website.

If we make significant changes that affect how we handle your personal information, we will notify you by email before the changes take effect. Your continued use of our service after the changes take effect means you accept the updated policy.

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